Website Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Who we are and how to contact us

www.brantano.co.uk is a site operated by Brantano Retail Ltd ("We"). We are registered in England and Wales under company number 9988846 and have our registered office at Outersole House, 1 Wheatfield Way, Hinckley, LE10 1YG. Our main trading address is Outersole House, 1 Wheatfield Way, Hinckley, LE10 1YG. Our VAT number is 232773018.

To contact us, please email customercare@brantano.co.uk or telephone our customer service line on 0370 990 1603.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms, and any updated terms as applicable, for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 31/10/2016. 

We may make changes to our site

We may update and change our site from time to time to reflect changes to our goods, our users' needs and our business priorities or to reflect any changes in the law.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customercare@brantano.co.uk or by phone on 0370 990 1603.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to, other than our own partner websites

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including reviews. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us using any of the details set out here.

Our responsibility for loss or damage suffered by you

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods to you, which will be set out in our Terms and conditions of supply here
  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Reviews and uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site (in particular, our ‘reviews’ feature), you will be subject to and must comply with the following content standards set out below. Where you are using our reviews feature, you will be subject to and must comply with our third party provider’s terms and conditions, available here. Our content standards are as follows:

  • by lodging material with us for publication to our sites or authorising or approving the publication of any material onto our sites you warrant that: 
    1. you have all required consents, licenses or permission to use the material; 
    2. the material complies with all applicable laws and regulations in the UK and in any country from which it is posted; 
    3. the material is not:
      1. defamatory, obscene, offensive, threatening, hateful, abusive or inflammatory;  
      2. made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
      3. does not infringe any intellectual property rights or any other rights of any other person or entity;
      4. promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
      5. false, fraudulent, misleading or inaccurate, including giving the impression they emanate from us (or any other person or company), if this is not the case.

(“Content Standards”)

Whilst we do not monitor the sites in order to ascertain whether or not you have acted in accordance with the Content Standards or our third party provider’s terms, if we determine that you are in breach of any of the Content Standards, we may, in our absolute discretion, take any such action as we deem appropriate, including (but not limited to): removing any content uploaded by you to our site; issuing a formal warning to you; suspending or terminating your access to our site; reporting your actions to the appropriate authorities; or taking legal action against you.

You warrant that any such contribution does comply with the Content Standards and third party provider’s terms, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. Any personal data within the content will be used in accordance with our privacy policy, available here. Your content will also be used by third party provider in accordance with their terms and conditions (link above), and their privacy policy, available here. You are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, of their right to privacy, or any other rights.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

WEBSITE TERMS OF SUPPLY OF GOODS

Our terms

  1. These terms
    1. What these terms cover. These are the terms and conditions on which we supply goods to you. 
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss them. 
       
  2. Information about us and how to contact us
    1. Who we are. We are Brantano Retail Ltd a company registered in England and Wales. Our company registration number is 9988846 and our registered office is at Outersole House, 1 Wheatfield Way, Hinckley, LE10 1YG. Our registered VAT number is 232773018. 
    2. How to contact us. You can contact us by telephoning our customer service team at 0370 990 1603 or by writing to us at Outersole House, 1 Wheatfield Way, Hinckley, LE10 1YG, or using the contact form on our website available here.
    3. How we may contact you. If we have to contact you we will do so by telephone, by text or by writing to you at the email address or postal address you provided to us in your order. 
    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
       
  3. Our contract with you
    1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 
    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the goods, or, where applicable, we will refund any monies already paid to us for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified. 
    3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    4. We only sell to the UK and the Channel Islands. Our website is solely for the promotion of our goods in the UK and the Channel Islands. Unfortunately, we do not deliver to addresses outside the UK.
       
  4. Our goods
    1. Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images. 
    2. Goods packaging may vary. The packaging of the goods may vary from that shown in images on our website.
    3. Making sure your measurements are accurate. If you are purchasing the goods on the basis of your own measurements, it is important to ensure that these measurements are correct. You can find information and tips on our website.
       
  5. Your rights to make changes
    If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 - Your rights to end the contract).
     
  6. Our rights to make changes
    1. Minor changes to the goods. We may change the goods to reflect changes in relevant laws and regulatory requirements; and to implement minor technical adjustments and improvements.
    2. More significant changes to the goods and these terms. In addition, as we informed you in the description of the goods on our website, we may make the changes to the goods, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any goods paid for but not received.
       
  7. Providing the goods
    1. Methods of Delivery. The delivery options available to you will be set out once you have added the goods to your basket. In certain circumstances, there will be restricted delivery options for certain goods. Where restrictions apply, these will be made clear to you on the purchase page.
    2. Delivery costs. The costs of delivery will be as displayed to you on our website.
    3. When we will provide the goods. Unless you have selected a method of delivery for a specific date, we will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order. Where you have selected a specific delivery date, we will confirm this date when we accept your order. For more details on our delivery options, please click here 
    4. We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
    5. Collection by you. If you have asked to collect the goods from one of our stores, or a nominated location, including a “Collect+” location, we will notify you when your order is ready for collection, and you can collect them from us at any time during the working hours of the location to which your order has been delivered (excluding public holidays unless otherwise specified). Orders will be available for collection for a period of 10 working days, after which they will be returned to us. For more information about our collection service, please click here 
    6. If you are not at home when the goods are delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, our carrier will leave you a note informing you of how to rearrange delivery or collect the goods from a local depot.
    7. If you do not re-arrange delivery. If you do not collect the goods from us within 10 working days of being available or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 11.2 will apply. 
    8. Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
      • we have refused to deliver the goods; or
      • you told us  before we accepted your order that delivery within the delivery deadline was essential, and we accepted your order in light of this information.
    9. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 8.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline, except where such delay is due to circumstances outside our reasonable control. 
    10. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 8.8 or clause 8.9, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery.  If the goods have been delivered to you, you must either return these by Collect+, or if this is not possible, in person to where you bought them. Please call customer services on 0370 990 1603 or email us at customercare@brantano.co.uk for further information about returns.  
    11. When you become responsible for the goods. Goods will be your responsibility from the time we deliver the goods to the address you gave us or you collect the goods from us. 
    12. When you own the goods. You own the goods once we have received payment in full, including all delivery charges.  
    13. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the goods to you. If so, this will have been stated in the description of the goods on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 
       
  8. Your rights to end the contract
    1. You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods repaired or replaced or to get some or all of your money back), see clause 12;
      • If you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2;
      • If you have just changed your mind about the goods, see clause 9.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods; 
      • In all other cases (if we are not at fault and there is no right to change your mind), see clause 9.6.
    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out in this clause 9.2 below the contract will end immediately and we will refund you in full for any goods which have not been provided and you may also be entitled to compensation. The reasons are:
      • we have told you about an upcoming change to the goods or these terms which you do not agree to in accordance with clause 7.2; 
      • we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
      • we have notified you that there is a risk that supply of the goods may be significantly delayed because of events outside our control; 
      • you have a legal right to end the contract because of something we have done wrong (including because we have delivered late and the time of delivery was essential (see clause 8.8). 
    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most goods bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 
    4. When you don't have the right to change your mind.  You do not have a right to change your mind in respect of:
      • goods sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and 
      • any goods which become mixed inseparably with other items after their delivery.
    5. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
      •  As you have bought goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
    6. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 9.1), you can still end the contract before it is completed, but you may have to pay us in respect of goods already provided, or in respect of diminution of value of goods already delivered. A contract for goods is completed when the goods is delivered or collected and paid for. If you want to end a contract before it is completed where we are not at fault and you do not have the right to change your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for any goods we have not provided. 
       
  9. How to end the contract with us (including if you have changed your mind)
    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:  
      • Phone or email. Call customer services on 0370 990 1603 or email us at customercare@brantano.co.uk. Please provide your name, home address, details of the order (including any customer number or order number where applicable) and, where available, your phone number and email address. 
      • Online. Complete the form here on our website.
      • By post. Print off the form from here and post it to us at the address on the form.  Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address. 
    2. Returning goods after ending the contract. If you end the contract for any reason after goods have been dispatched to you, you must return them to us once you have received them. You must either return the goods in person to where you bought them or return the goods using Collect+ in accordance with their terms at www.collectplus.co.uk/brantano. If you are exercising your right to change your mind you must send off the goods, or return them in accordance with Collect+ within 14 days of telling us you wish to end the contract. 
    3. When we will pay the costs of return. We will pay the costs of return:
      • if the goods are faulty or misdescribed; or
      • if you are ending the contract because we have told you of an upcoming material change (see clause 7.2) to the goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or 
      • In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.   
    4. How we will refund you.  We will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    5. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind: 
      • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. 
      • The maximum refund for delivery costs we are obligated to provide is the cost of delivery by the least expensive delivery method we offer. For example, if we offer delivery of goods within 6 working days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
    6. When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then: 
      • your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. For information about how to return goods to us, see clause 9.2.
      • where you have not received the goods, your refund will be made within 14 days of your telling us you have changed your mind. 
         
  10. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract for goods at any time by writing to you if:
      • you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods, for example, delivery address; or
      • you do not, within a reasonable time, allow us to deliver the goods to you or collect them from us.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance for goods we have not provided, but where you have used the goods, we may deduct from that refund (or, if you have not made an advance payment, charge you) an amount equal to the reduction in value of any goods you return. If you do not return those goods, no refund will be payable when you end the contract, and if you have not made payment for those goods, we will charge you for them in full. 
    3. We may withdraw the goods. We may write to you to let you know that we are going to stop providing the goods. We confirm on our website where we are stopping the supply of the goods and will refund any sums you have paid in advance for goods which will not be provided
      .
  11. If there is a problem with the goods
    1. How to tell us about problems. If you have any questions or complaints about the goods, please contact us. You can telephone our customer service team at 0370 990 1603 or write to us at customercare@brantano.co.uk or Outersole House, 1 Wheatfield Way, Hinckley, Leicestershire, LE10 1YG. Alternatively, please speak to one of our staff in-store.
    2. Formal Complaints Procedure. We are a member of the Ombudsman Services consumer complaints procedure. If we have been unable to resolve any complaint to your satisfaction, you may contact Ombudsman Services. Their contact details and details of how to make a complaint are available at www.consumer-ombudsman.org 
    3. Summary of your legal rights. We are under a legal duty to supply goods that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the goods. Nothing in these terms will affect your legal rights.

       

      Summary of your key legal rights

      This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

      If your product is goods, for example furniture or a laptop, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods your legal rights entitle you to the following:

      up to 30 days: if your goods are faulty, then you can get an immediate refund.  

      up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.  

      up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.   

      See also clause 9.3.

      See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

       
    4. Your obligation to return rejected goods. If you wish to exercise your legal rights to reject goods you must either return these by Collect+, or if this is not possible, in person to where you bought them. Please call customer services on 0370 990 1603 or email us at customercare@brantano.co.uk for a return label.
       
  12. Price and payment
    1. Where to find the price for the goods. The price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct. However please see clause 13.3 for what happens if we discover an error in the price of the goods you order. 
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the goods' correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the goods' correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    4. When you must pay and how you must pay. We accept payment by credit and debit card through our third party payment provider, or through PayPal. A list of accepted payment methods and terms and conditions for our payment provider are available here, and for PayPal, here. We will charge your credit or debit card when you place your order with us.  
    5. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  13. Promotions and Competitions
    1. From time to time, we may choose to run promotions for specific goods offers or discount opportunities via our site (Promotional Offers). In addition to the terms set out above applying to purchases of goods which are subject to any Promotional Offers, any description and terms of each promotion set out on our site and in the marketing communication in which we originally supplied the Promotional Offer (Promotion Terms) shall also apply. All of our Promotional Offers are also subject to the following specific terms and conditions:
      • Promotional Offers are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated;
      • Promotional Offers are valid for a limited period of time as specified in the original marketing communication containing the Promotional Offer and cannot be used outside of that period;
      • Promotional Offers are valid online and on telephone orders, they are not valid in our shops;
      • if an item from an order which is subject to a Promotional Offer is returned, then when calculating your refund we will deduct the total discount given (whether directly or calculated pro-rata across the entire order if applicable) against that item under the Promotional Offer from the purchase price of the item before any Promotional Offer was applied. Your refund will be the amount remaining following this calculation;
      • if you are ordering on the telephone, please confirm to our representative about the Promotional Offer you are seeking to use before concluding your order. Please note that no Promotional Offer can be applied retrospectively; and
      • all orders are subject to stock availability and we reserve the right to withdraw, amend or extend Promotional Offers at any time.
    2. To the extent that the Promotional Offer in question involves the supply of a code which can be used to apply a discount if your order meets the terms of the Promotional Offer (Promotional Code), the following additional terms and conditions apply:
      • Promotional Codes cannot be used in conjunction with any other offer unless otherwise stated in the Promotion Terms;
      • if using the Promotional Code online, enter it as requested during the check-out process;
      • Promotional Codes are for use by the intended recipient only and proof of entitlement to use a Promotional Code may be requested; and
      • all orders using Promotional Codes are subject to our acceptance and any improper use of Promotional Codes may result in the cancellation of your order.

         
    3. Competitions and Prize Draws 
      From time to time, we may choose to run competitions via our site, on our social media channels (for example Facebook, Twitter, Instagram) or in store. In addition to the terms set out above, any description and terms of each competition set out on our site and in the marketing communication in which we originally communicated the competition (Competition Terms) shall also apply. All of our competitions are also subject to the following specific terms and conditions:
      • There will be a specified prize, which may be subject to its own terms and conditions which will be set out in the Competition Terms. Use of such a prize shall constitute acceptance of those terms and conditions. 
      • You will be deemed to have accepted the Competition Terms and to have agreed to be bound by them when entering any Competition. 
      • Entries can be made by filling in your name, address and email on the Competition entry form on our site unless alternative entry requirements are stated in the Competition Terms. Entries that are lost, incomplete, illegible or indecipherable, in our reasonable discretion, will not be valid and will be disqualified. 
      • Entrants must be residents of the United Kingdom and aged 18 or over unless otherwise stated in the Competition Terms.  We may need to see proof of age. Providing any false details will result in disqualification, and the immediate withdrawal of any prize entitlement.
      • Competitions are not open to our employees, agents or their families.
      • Any prize is personal, and once allocated it cannot be sold or transferred to any other person. If a prize is not claimed within 14 days of the winner being notified, we reserve the right to award the prize to an alternative winner.
      • We reserve the right to cancel or change the Competition Terms at any stage, if deemed necessary in our reasonable opinion.
      • We cannot guarantee that the prize will be free from disruptions, failings and/or errors, and we cannot be held to be liable for any act or omission of the prize provider, and you now agree not to hold us at fault for any act or omission of the prize provider.
      • Our decision is final and no correspondence will be entered into.
      • In consideration of being awarded the prize, the winner may be required by us to take part in publicity related to the prize, and you now confirm that you will take part in such publicity if you are a winner. Such publicity may include, without limitation, use of your name, using photographs of you taken by us at and/or in relation to any prize event, and statements made by you concerning the prize which we can use in our marketing. 
      • We will not in any circumstances be responsible or liable to compensate a prize winner or accept any liability for any loss or damage occurring as a result of taking up a prize, except where it is caused by our negligence. 
      • We take our data protection and privacy responsibilities seriously, and entrant information will only be used in accordance with our Privacy Policy.
    4. To the extent that there is any conflict between these Terms and the Promotion Terms or Competition Terms (as applicable), then the Promotion Terms or Competition Terms (as applicable) will apply.
       
  14. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods including the right to receive goods which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective goods under the Consumer Protection Act 1987
    3. We are not liable for business losses. We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
       
  15. How we may use your personal information
    1. How we will use your personal information. We will use the personal information you provide to us in accordance with our Privacy Policy
       
  16. Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. 
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the goods, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.
    7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. As mentioned in clause 12.2 above, if you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Ombudsman Services via their website at https://www.ombudsman-services.org. Ombudsman Services will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. 

 

The Schedule Model Cancellation Form

 

(Complete and return this form only if you wish to withdraw from the contract)

 

To [TRADER'S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]

 

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

 

Ordered on [*]/received on [*],

 

Name of consumer(s),

 

Address of consumer(s),

 

Signature of consumer(s) (only if this form is notified on paper),

 

Date


[*] Delete as appropriate