help

Help pages

Browsing the collection online

• How does the collection work?
• How to search for an article

How to order online?

• Add an article to your shopping basket
• Your shopping basket
• Checkout step 1: Personal data
• Checkout step 2: Delivery address
• Checkout step 3: Order summary
• Order confirmation

Our policies

• Accessibility
• Sales conditions
• Privacy policy

Frequently Asked Questions

Payment and security

• Which payment methods can I use?
• Is it safe to use my credit card on your website?

Shipping

• Where can my order be delivered?
• How long does it take to have an order delivered?
• How much do I pay for the shipment and handling?
• What if I am not in when the order is delivered?
• How can I track the shipment of my order?

Cancellations & returns

• How can I return my order?
• How can I cancel my order?

My personal data – My Brantano

• Why should I register?
• How can I register?
• How can I update my personal data?
• How can I change my password?
• How can I subscribe/unsubscribe for the newsletter?
• How can I stop Brantano e-mails going into my spam folder?

About Brantano

• Who is Brantano?
• Where can I find Brantano stores?
• Do you sell brands?
• What is your refund policy?